![]() If the call connects, there may be an issue with your computer, like an anti-virus software blocking the connection. CALL NOTE RECORDER PROBLEMS WITH HANGOUTS SOFTWARE If you can make calls from your mobile device with data but not Wi-Fi, that most likely indicates an issue with your network. Tip: If you're unable to connect to Slack from the desktop app or a browser, visit Troubleshoot connection issues for help. Update firewall settingsĬalls connection issues may also be caused by an issue with your firewall. CALL NOTE RECORDER PROBLEMS WITH HANGOUTS UPDATE Check that your network is set up to allow outbound traffic to UDP/22466.Please note that these may change in the future at Chime’s discretion: If you're experiencing connection errors, you may need to adjust your outbound connection settings. Otherwise, Slack calls will use TCP/443 for media transport (video and audio). If you’d like, you can limit access to a specific IP range: 99.77.128.0/18.This is required for Slack calls to function, even if outbound traffic to UDP/22466 is allowed for media transport. If your environment requires you to allow Slack's required domains, make sure you approve *.chime.aws. Note: We aren't able to provide a list of static domains. We suggest allowing by wildcard to avoid any network disruptions. If you experience audio issues during a call, quit and reopen the Slack desktop app or your browser. If that doesn’t help, try restarting your device. Test your microphone by saying a few words.Make sure you've selected the correct microphone and speaker.If neither of the options above works, go to your audio and video preferences and check the following: Select Microphone from the list on the left.Select Security & Privacy, then click the Privacy tab.You'll hear a chime if your speaker is unmuted and working correctly.Ĭheck to make sure your audio isn't muted, then confirm that Slack has permission to access your microphone: Check that the voice meter moves up and down while you're speaking. If you're on Windows 10 and others can't hear you on a call, follow these steps to make sure Slack has been granted access to your microphone: If it's already checked, uncheck and recheck it. CALL NOTE RECORDER PROBLEMS WITH HANGOUTS SOFTWARE.CALL NOTE RECORDER PROBLEMS WITH HANGOUTS WINDOWS 10.CALL NOTE RECORDER PROBLEMS WITH HANGOUTS UPDATE.
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